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Customer service in the shipping industry. Customer service is a long-term skill set that takes years to master, no matter which job you work in. In the shipping industry, there are major shipping entities in the United States where people send items to different destinations on a daily basis. The major companies are United Parcel Service (UPS), United States Postal Service (USPS), and FedEx, among other companies. People usually ship items such as documents, apparel items, o